Refund Policy

Clients are eligible for a full refund on life coaching and fitness plans cancelled within 14 days of purchase, provided no more than one coaching session has been attended and no bespoke programme materials have been delivered; after 14 days or once more than one session or personalised materials have been used, refunds will be prorated based on services rendered and time remaining in the agreed package, with any administrative fees deducted as stated in the service agreement. All refund requests must be submitted in writing to Harvey Biggar, who will process approved refunds to the original payment method within 14 working days. Complimentary consultations, single-session purchases marked as non-refundable, are exempt from refund. We reserve the right to decline refunds in cases of breach of our terms of service or abusive behaviour; disputes will be handled in accordance with the consumer protection laws applicable in the client’s jurisdiction.